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TERMS & CONDITIONS FOR SMS/TEXT MESSAGING

Effective Date: November 2025

1. Introduction

These Terms & Conditions (“Terms”) govern how Life Photography by Melissa (“LPM,” “we,” “us,” or “our”) communicates with clients using SMS/text messaging.
By providing your mobile number to us through our website, contact forms, booking forms, or client portal (17hats), you agree to these Terms.

2. Purpose of Text Messaging

LPM uses text messaging solely for business-related communication, including:

  • Appointment confirmations

  • Session reminders

  • Scheduling updates

  • Invoices or payment reminders

  • Delivery notifications

  • Studio policies or weather updates

  • Client support

  • Time-sensitive communication related to your photography session

We do not send unrelated or excessive marketing messages.

3. Message Frequency

Message frequency varies based on:

  • Your session type

  • Scheduling needs

  • Client communication preferences

You will only receive messages when needed for your services.

4. Consent to Receive Text Messages

By providing your mobile number, you:

  • Affirm that you are the owner or authorized user of the number

  • Consent to receive SMS messages from LPM

  • Understand that message and data rates may apply

Your consent is not required to purchase services — you may opt out at any time.

5. Opt-Out Instructions

You may stop receiving text messages at any time.

To opt out:

  • Reply STOP to any text message

  • Email us at melissa@lpm-co.com and request SMS removal

  • Contact us through our website

After opting out, you will no longer receive SMS communication unless you re-enroll.

6. Help & Support

For assistance:

7. Fees & Charges

Standard text messaging and data rates may apply depending on your mobile carrier.
LPM is not responsible for carrier charges.

8. Privacy & Data Protection

Your phone number and message content are stored securely within our CRM system (17hats).
We do not sell your phone number or share it for unrelated marketing.

Your data is used only in accordance with our full Privacy Policy:
➡️ https://www.lifephotographybymelissa.com/privacypolicy

9. Message Delivery Disclaimer

Message delivery may be affected by:

  • Your mobile carrier

  • Network coverage

  • Device settings

  • Outages or technical issues

LPM is not liable for delayed, misdirected, or undelivered messages.

10. User Responsibilities

You agree that you will not use LPM’s SMS service for:

  • Illegal purposes

  • Sending abusive or harmful content

  • Misrepresenting your identity

  • Attempting to disrupt or interfere with services

We reserve the right to block numbers that violate these terms.

11. Consent for Children’s Numbers

If you provide a phone number belonging to a minor, you confirm you are the parent or legal guardian and consent to the use of that number for studio communication.

12. Updates to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of our services following any updates constitutes acceptance.

13. Contact Information

For questions regarding these Terms:
Life Photography by Melissa
Colorado Springs, CO
📧 melissa@lpm-co.com
📞 719-602-9988

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